Task Management
Is there an issue? Create a task, assign responsible team members and track the progress. In the task manager, you can hold various discussions, as well as publish images, audio and video files. This will help you solve issues faster and efficiently.
Electronic Document Management
Forget about stacks of paper, obsolete documents in different computers and excessive bureaucracy. You are able to store contracts, scanned images, etc. in electronic form. Support for versioning and signing allows you to conduct efficient group work.
HR management
The system stores data about each employee, including public data: messengers, phone numbers, position, department, employment date and much more. The system also tracks the employee's performance and payroll. The CRM shows the number of requests, tasks and emails created, attended and completed by each of your team members. You can view how many important phone calls your manager has initiated/received during the working day. The data on salaries/PAYE and taxes are at your fingertips.
CRM and Client Relations
The system stores the entire history of your relationships with clients. Here you can maintain a database for all customers and suppliers, including their addresses, phones and contact persons. You can also assign documents, emails and discussions to each counterparty. The entire history of relationships will remain in your organization.
Unified Communication Hub
Develop your custom CRM-based PBX. Install TeamWox Communicator and make internal calls via the IP protocol. You only need a headset with a microphone or a USB phone. Do you need to call landlines or mobile numbers? You can bind a VoIP telephony provider. It is cheaper compared to conventional telephony, thus reducing your communication costs. TeamWox allows you to implement call forwarding, add an interactive voice menu or arrange a secure audio conference.
Business Analytics and Reporting
Receive automated reports in TeamWox while no working resources are spent for their preparation, and they are always relevant and up-to-date. Reports are built into almost all modules — Organizations, Tasks, E-Mail, Chat, Service Desk, Team and Accounting. Who contacts your technical support? Which of your employees tackles most frequently customers' questions via the chat? How is your customer base growing? For how long did an employee work yesterday? TeamWox is able to interact with your bank accounts and payment systems (PayPal, WebMoney, etc). The system saves all Client payments and debts. It issues invoices and registers settlements.
Service Desk and Customer Support
TeamWox offers a set of tools for supporting clients. Not a single client's request will remain unattended! Your employees can communicate through a secure Chat. Connect it to your website and let it serve as the online assistant to communicate with customers. Messages are automatically saved in the client history.
Communicate with customers and assign emails as tasks. Create any number of accounts and collect emails from multiple addresses simultaneously. Sorting of incoming emails can be achieved using customized filters.
Smart Search System
The powerful search engine constantly indexes all incoming data. It can easily find any document, email, task, request or discussion even after a few years.
Social Tools and Internal PR
The social tools enable you to quickly inform your employees of important events and receive feedback. The Board is the most convenient way of delivering news and delivering the company policy to your team members. Here you can write about everything: achievements, issues and future plans. The comments allow you to quickly identify the sentiments within the team and take necessary measures.